Complex policy formulation and strategic decision taking, progress management, hiring key staff, coordination and assessment are the main focus of the resolution.
The Conference also agreed to follow a holistic approach to structural government grievance reforms by enhancing mapping, formulation of reporting matrices, collection of data and quality evaluation of grievance redress, and provide the States, Ministries and Government of India departments with the ability to build web portals and a holistic and enhanced service approach.
It agreed that the Conference would work on the provision of better service to empower people through greater cooperation between DARPG and the participating States and that the Good Governance Index will be published on a yearly basis in order to identify governance qualities in 10 sectors, particularly the social welfare and infrastructure sectors of the Union, State and Distributor
The conference was organized in partnership with the Government of Maharashtra and the Maharashtra State Commission of the Right to Public Services by the Department of Administrative Reforms and Public Grievances (DarpG) of the Government of India.