NMC Helpline 155304 Nagpur: Nagpur citizens now have a new, more effective way to voice their concerns. Maharashtra’s Deputy Chief Minister, Devendra Fadnavis, officially launched the Nagpur Municipal Corporation (NMC) grievance redressal helpline – 155304. The helpline aims to enhance public engagement and provide a streamlined complaint resolution mechanism.
The Launch Event
The helpline was inaugurated at Ramgiri residence in the presence of key officials:
- Dr. Abhijeet Chaudhari, Municipal Commissioner & Administrator, NMC
- Anchal Goyal, Additional Municipal Commissioner
- Shweta Banerjee, Superintending Engineer
Dr. Abhijeet Chaudhari assured the CM that every complaint would be directed to the appropriate department, with feedback mechanisms in place.
Objective of the Helpline
The primary goal of helpline 155304 is to bridge the gap between citizens and municipal authorities by:
- Providing a toll-free grievance redressal system
- Ensuring swift action on complaints
- Strengthening public trust in Nagpur Municipal Corporation
Helpline Operational Timings
The helpline operates at the following times:
- Weekdays: 8 AM – 8 PM
- Weekends: 10 AM – 8 PM
A Step Towards Better Governance
The initiative is part of a larger effort to improve public service delivery. Despite existing platforms like:
- ‘My Nagpur’ mobile app
- Online grievance portal
These services have fallen short of expectations. The new helpline is expected to fill this gap effectively.
How Does the Helpline Work?
- Citizens dial 155304 and register their complaints.
- The issue is forwarded to the concerned department.
- Regular follow-ups ensure timely resolution.
- Feedback collection helps assess service improvement.
Challenges Faced by Previous Services
Previous grievance platforms failed due to:
- Delayed response times
- Lack of accountability
- Failure to resolve issues effectively
The Role of the City Operations Center
The Shradhey Atal Bihari Vajpayee City Operation Centre, located at NMC headquarters, will monitor and ensure:
- Smooth operations of the helpline
- Timely tracking of complaints
- Accountability for resolutions
How This Helpline Benefits Citizens
- Direct access to municipal officials
- Timely redressal of grievances
- Transparency in complaint management
- Encourages civic participation
Comparison With Other Complaint Platforms
| Feature | My Nagpur App | Online Grievance Portal | Helpline 155304 |
|---|---|---|---|
| Accessibility | Limited | Requires Internet | Toll-Free |
| Response Time | Delayed | Unreliable | Quick |
| User Engagement | Low | Moderate | High |
| Feedback Mechanism | Weak | Non-existent | Strong |
Citizens’ Expectations
Nagpur residents expect this initiative to bring real change, unlike previous attempts where official notices were ignored, and services remained stagnant.
Authorities’ Appeal to Citizens
The NMC urges people to make use of helpline 155304 actively, ensuring its effectiveness by:
- Reporting genuine grievances
- Providing honest feedback
- Encouraging participation from their communities
The launch of helpline 155304 is a significant step toward better governance and citizen engagement in Nagpur. If implemented efficiently, it can transform how municipal grievances are handled, setting an example for other cities.
1. How do I register a complaint on helpline 155304?
Simply dial 155304, explain your grievance, and your complaint will be forwarded to the concerned department.
2. Is the helpline available 24/7?
No, the service operates from 8 AM – 8 PM on weekdays and 10 AM – 8 PM on weekends.
3. Can I track my complaint status?
Yes, feedback will be collected, and citizens will be updated on their complaint status.
4. What happens if my complaint is not resolved?
You can follow up via the helpline or escalate the issue through the ‘My Nagpur’ app or online grievance portal.
5. Is this helpline free to call?
Yes, helpline 155304 is completely toll-free for Nagpur residents.
