Enhancing Garden Experience with QR Code Feedback System

Revolutionizing Visitor Feedback

NMC Gardens: In a bid to enhance visitor experience and streamline communication, the Nagpur Municipal Corporation (NMC) has implemented a novel approach in its 26 gardens. By installing QR Code systems, the NMC aims to facilitate seamless feedback collection from visitors, enabling them to make suggestions or register complaints effortlessly.

The Functionality of QR Code System

The QR Code system serves as a direct channel for visitors to express their opinions and concerns. Placed strategically at four to five prominent locations within each garden, these QR Codes can be easily scanned using smartphones. This user-friendly interface ensures accessibility to all, allowing visitors to provide valuable feedback with just a few taps on their devices.

Initiative Led by Municipal Authorities

Under the visionary leadership of Municipal Commissioner and Administrator, Dr. Abhijit Chaudhari, and Garden Superintendent, Amol Chourpagar, this initiative was meticulously planned and executed. The installation of the QR Code system marks a significant milestone in NMC’s efforts to prioritize citizen engagement and satisfaction.

Pilot Project at Major Surendra Dev Garden

The implementation commenced with the installation of QR Codes at Major Surendra Dev Garden in Dhantoli. Acting as a pilot project, this garden will serve as a testing ground for the efficacy of the feedback system. Subsequently, the success of this endeavor will pave the way for its adoption across all 26 gardens under NMC’s purview.

Benefits of the QR Code Feedback System

• Enhanced Visitor Experience: By soliciting feedback directly from visitors, the NMC can identify areas for improvement and tailor their services to meet the needs of the community.
• Efficient Grievance Redressal: The QR Code system streamlines the process of registering complaints, ensuring timely resolution and fostering trust between the municipal corporation and citizens.
• Data-Driven Decision Making: The feedback collected through QR Codes provides invaluable insights into visitor preferences and allows for data-driven decision-making in garden management.

Empowering Citizen Participation

The introduction of QR Code feedback systems marks a paradigm shift in how municipal authorities interact with citizens. By leveraging technology to foster communication and collaboration, the NMC demonstrates its commitment to enhancing public spaces and fostering a sense of community ownership.

1. How do I provide feedback using the QR Code?
   • Simply scan the QR Code using your smartphone camera and follow the prompts to submit your suggestions or complaints.
2. Are the QR Codes accessible to everyone?
   • Yes, the QR Codes are strategically placed to ensure easy access for all visitors, regardless of their technological proficiency.
3. Will my feedback be anonymous?
   • Yes, the feedback submission process is anonymous to encourage honest and candid responses from visitors.
4. What happens after I submit feedback through the QR Code?
   • The NMC reviews all feedback received and takes appropriate action to address concerns or implement suggested improvements.
5. Can I provide feedback in languages other than English?
   • At present, the feedback system supports submissions in English; however, efforts are underway to incorporate multilingual support in the future.