COVID-19 lockdown-TRAI extends scope of prepaid service

India is threatened by the rapid spread of the deadly Coronavirus and people are working from home after the entire country has been placed under lockdown to combat the virus. With many video streaming apps, their High Definition HD and Ultra High Definition video qualities were suspended from their site to reduce network stress.

Now India’s Telecom Regulatory Authority (TRAI) has requested telecom operators to extend the validity period for prepaid users to ensure consumers have uninterrupted telecom services available on this 21-day lockdown.

TRAI said in a Sunday communication to all operators “You will take the necessary steps as deemed fit including extending the validity period to ensure that all prepaid customers are able to enjoy uninterrupted services during the lockdown time.”

“Although the telecommunications facilities were regarded as essential services and thereby given an exception to the closure. However, locking down can adversely affect the functioning of customer service centers/sales locations point, “TRAI said.

The regulator added: “Under these conditions, it is quite likely that those customers who wish to upgrade their prepaid balance or wish to extend their subscription to a prepaid tariff using offline channels can face difficulties and/or service interruptions.”

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